Q&A

Our tutorials and projects are perfect for you! We have projects suitable for all abilities, whether you are a beginner, intermediate or a advanced level.

Tom guides you through every step from material selection to finished painting!

A new course will be added every two weeks along with additional special seasonal projects.

Once you have created your online account you can login and view your tutorials by clicking the "School Member Login" button in the top right of every page, or hovering on the “Membership” tab in the site menu above, then selecting "Login". Enter your user details into the login form to be taken straight to your tutorials.

You may be entering your email address or password incorrectly, or you may have forgotten your password. If so simply click on the "Forgot Password" link below the login area and enter your email address to request a password reset.

You will then receive an email with a link to reset your password securely.

Once reset you should be able to log into your account using your new password.

This is not a feature we currently offer. The site is available 24 hours a day, 365 days a year and is available to view on your computer, tablet or even your phone, meaning you can keep up to date with the latest courses and projects at any time. All content provided remains the sole property of Tom Shepherd School of Watercolour Ltd. All Rights Reserved

We don’t have any contracts, which means you are free to cancel at any time.

You can cancel your subscription via your account by visiting the "My Profile" pages which can be via the link in the top right corner of the screen when you are logged into your account.

In your profile, click "Manage Subscriptions" where you can pause or cancel your membership. If you pause your membership your subscription will be paused and your access to the tutorials will be suspended immediately until you resume the subscription.

If you cancel your membership you will continue to have access to the tutorials until the end of your current subscription period. Once your subscription has expired no further renewal payments will be processed and your full access to the tutorials will end.

As ever if you have any problems, questions or would simply prefer us to cancel your membership for you please just email us via the contact page and we will be happy to help you further.

It is with great regret we see members go, but wish you every success in your painting, and if you do decide to re-enrol, your free user account will remain open on the site so you can simply log back on and manually renew your subscription at any time.

Our website will work on most up-to-date internet browsers, however for the best results we would recommend updating your browser to the latest version to avoid interrupted video playback. The site also requires Javascript to be enabled on your device. Please check your browser preferences and ensure Javascript is turned on. If you are still having difficulties viewing the site we recommend downloading Google Chrome for free, as a fast, up to date internet browser.

The tutorials are designed to teach you the technique and develop your skill and should make up a portfolio for your own records.

Copyright of the actual tutorial images remain with Tom Shepherd, therefore the tutorial paintings should not be exhibited, sold or reproduced as original work by the student; they can however be gifted to friends or family or sold in aid of charity and should be labelled in the title as taken from a Tom Shepherd tutorial. Similar subjects live or from photographs should be found and then you can use the techniques shown in the tutorial to create an original piece for exhibition sale or reproduction. Following these guidelines should avoid any accusation of copy or breach of copyright by the gallery or art exhibition curator.

It is advised that painters always credit schoolofwatercolour.com when sharing any work derived from this site.

Enjoy your painting, I hope my work encourages you.

You can email Tom any time but please allow several days for responses. Tom will reply to as many emails as he can.

For all website or membership related questions our dedicated support team will reply as soon as they can, usually within one working day.

Please note the support team's working hours are Monday – Friday 9am – 6pm GMT.

You can contact us via our contact form here.