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Last updated: 23 June 2026
This privacy notice explains how Tom Shepherd School of Watercolour Ltd, doing business as Tom Shepherd School of Watercolour (“Tom Shepherd School of Watercolour”, “we”, “us”, or “our”), collects, stores, uses and shares personal information when you use our website, membership services, online tutorials, customer support, marketing communications or other related services.
Our website is https://schoolofwatercolour.co.uk.
If you have any questions or concerns about this privacy notice, please contact us at support@schoolofwatercolour.co.uk.
We process personal information depending on how you interact with us, the choices you make, and the products, memberships or features you use.
We do not intentionally collect special category personal data, such as health, religious or political information. We may process payment-related information where necessary to provide our services, but payment card details are processed by our payment providers.
We do not normally receive personal information about you from third parties, except where this is necessary to process payments, manage subscriptions, provide customer support, run website analytics, or operate services you have chosen to use.
We process your information to provide and manage our services, create and manage user accounts, process orders and payments, communicate with you, provide customer support, send service updates, improve the website, prevent fraud, maintain security, and comply with legal obligations.
We share personal information only where necessary, such as with payment processors, subscription-management providers, website-hosting providers, analytics providers, email and marketing platforms, customer-support tools, professional advisers, or where required by law.
We use organisational and technical measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, and to withdraw consent where processing is based on consent.
You can exercise your rights by contacting us at support@schoolofwatercolour.co.uk or by using our contact page at https://schoolofwatercolour.co.uk/pages/contact.
1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. Is your information transferred internationally?
7. How long do we keep your information?
8. How do we keep your information safe?
9. What are your privacy rights?
10. Controls for Do-Not-Track features
11. Do California residents have specific privacy rights?
12. Do we make updates to this notice?
13. How can you contact us about this notice?
14. How can you review, update or delete the data we collect from you?
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register for an account, purchase a membership, express an interest in our products or services, participate in activities on the website, or contact us for support.
The personal information we collect may include:
All personal information that you provide to us must be true, complete and accurate. Please notify us of any changes to your personal information.
We may collect or process information necessary to manage payments, subscriptions, renewals, cancellations and refunds. Full payment card details are processed by our payment providers and are not stored directly by us.
Our payment and subscription providers may include PayPal, Stripe, Shopify and PayWhirl. Their privacy notices can be found here:
In short: Some information is collected automatically when you visit or use our website.
We automatically collect certain information when you visit, use or navigate our website. This information does not usually reveal your specific identity, such as your name or contact details, but may include device and usage information.
This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use our services, and other technical information.
This information is primarily needed to maintain the security and operation of our website and services, and for internal analytics and reporting purposes.
Like many businesses, we collect certain information through cookies and similar technologies. You can find out more in our Cookie Policy at https://schoolofwatercolour.co.uk/pages/cookie-policy.
Log and usage data is service-related, diagnostic, usage and performance information that our servers automatically collect when you access or use our website and services.
This data may include your IP address, device information, browser type, browser settings, date and time stamps, pages and files viewed, searches, and other actions you take on the website.
We may collect device data such as information about the computer, phone, tablet or other device you use to access our services.
Depending on the device used, this may include your IP address or proxy server, device and application identification numbers, browser type, hardware model, internet service provider, mobile carrier, operating system and system configuration information.
We may collect approximate location data, usually based on your IP address. Some devices may allow more precise location information, depending on your settings.
You can usually disable location access through your device settings, although this may affect some features of the services.
In short: We process your information to provide, improve and administer our services, communicate with you, maintain security, prevent fraud, and comply with the law.
We may process your personal information for the following reasons:
We process information so that you can create and log in to your account, manage your membership, and keep your account in working order.
We process information to provide access to memberships, tutorials, digital content and other services you have purchased or requested.
We process information to respond to enquiries, provide customer support, and resolve issues with your account, membership, orders or access.
We process information to send you details about your account, purchases, memberships, renewals, changes to our terms and policies, and other service-related information.
We process information to fulfil and manage orders, payments, renewals, refunds, returns and exchanges made through our website.
If our website includes comments, forums or community features, we may process information that allows users to communicate with one another.
We may use your personal information to send marketing communications where this is in accordance with your marketing preferences and applicable law. You can opt out of marketing emails at any time.
We may process information to develop and display personalised content or advertising. For more information, please see our Cookie Policy.
We may process information about how users interact with our website and services so that we can understand what is working, improve our content, and make our services more useful.
We may process information where necessary to protect an individual’s vital interests, such as preventing harm.
In short: We only process personal information when we have a valid legal basis to do so under applicable law.
We may rely on the following legal bases under UK GDPR and EU GDPR:
We may process your information where you have given us consent for a specific purpose, such as receiving marketing emails. You can withdraw your consent at any time.
We may process your information where it is necessary to provide our services to you, including managing your membership, giving you access to paid content, processing payments and providing support.
We may process your information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include improving our services, understanding website usage, preventing fraud, maintaining website security, sending relevant information about our services, and supporting our marketing activities.
We may process your information where necessary to comply with legal obligations, such as tax, accounting, consumer protection, regulatory or legal reporting requirements.
We may process your information where necessary to protect your vital interests or the vital interests of another person.
We may process your information where you have given express or implied consent, or where processing without consent is permitted by applicable Canadian law.
In some exceptional cases, this may include investigations, fraud prevention, business transactions, legal claims, compliance with legal orders, or situations where information is publicly available and specified by law.
In short: We share personal information only where necessary for the purposes described in this notice.
We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and need access to the information to carry out that work.
These may include providers involved in:
We take steps designed to ensure that service providers process personal information only as instructed by us and protect the information they process on our behalf.
We may share or transfer personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition or transfer of all or part of our business.
If you post comments, contributions or other content in public areas of the website, that information may be visible to other users and may be publicly available.
We may share personal information where required by law, regulation, legal process, court order, or to protect our rights, property, users or services.
In short: Yes. We use cookies and similar tracking technologies.
We may use cookies, web beacons, pixels and similar technologies to collect or store information. These technologies help us operate the website, remember preferences, understand website usage, improve services, and support advertising or marketing activities.
Specific information about how we use cookies and how you can refuse certain cookies is set out in our Cookie Policy at https://schoolofwatercolour.co.uk/pages/cookie-policy.
In short: We may transfer, store and process information in countries other than your own.
Some of our service providers may process information outside the United Kingdom or European Economic Area. This may include countries where our website, payment, subscription, analytics, email or customer-support providers operate.
Where international transfers take place, we take steps designed to protect your personal information in accordance with this privacy notice and applicable data protection laws.
In short: We keep personal information for as long as necessary for the purposes described in this notice, unless a longer period is required or permitted by law.
We keep personal information for as long as needed to provide services, manage accounts and memberships, respond to enquiries, maintain business records, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.
When we no longer have a legitimate business need or legal reason to process personal information, we will either delete it, anonymise it, or securely store it until deletion is possible.
Some information may need to be retained for longer where required for tax, accounting, regulatory, legal or fraud-prevention purposes.
In short: We aim to protect your personal information through appropriate technical and organisational measures.
We use reasonable security measures designed to protect the personal information we process. However, no method of electronic transmission or storage is completely secure.
Although we work to protect your information, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures and improperly collect, access, steal or modify your information.
You should access our services only within a secure environment and keep your account login details confidential.
In short: Depending on where you live, you may have rights that give you access to and control over your personal information.
In some regions, including the UK, European Economic Area and Canada, you may have the right to:
You can make a request by contacting us at support@schoolofwatercolour.co.uk or by using our contact page at https://schoolofwatercolour.co.uk/pages/contact.
If you are located in the UK and believe we are processing your personal information unlawfully, you have the right to complain to the UK Information Commissioner’s Office.
If you are located in the EEA, you may have the right to complain to your local data protection supervisory authority.
If we rely on your consent to process your personal information, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.
After opting out, we may still send you service-related messages, such as account, membership, payment, support or legal notices.
You may review or change certain account information by logging into your account. You may also contact us to request changes or deletion of your account information.
When you request account deletion, we may retain some information where necessary to prevent fraud, troubleshoot problems, comply with legal obligations, assist with investigations, enforce our terms, or maintain required business records.
Most web browsers accept cookies by default. You can usually choose to remove or reject cookies through your browser settings. Rejecting cookies may affect certain website features.
For more information, please see our Cookie Policy at https://schoolofwatercolour.co.uk/pages/cookie-policy.
Most web browsers and some mobile operating systems include a Do-Not-Track setting that signals a preference not to have online browsing activity monitored and collected.
At this stage, no uniform technology standard for recognising and implementing Do-Not-Track signals has been finalised. We do not currently respond to Do-Not-Track browser signals or other automated mechanisms that communicate a choice not to be tracked online.
If a standard for online tracking is adopted that we are required to follow in the future, we will explain that practice in an updated version of this notice.
In short: Yes. If you are a resident of California, you may have specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request information once a year about categories of personal information, if any, that we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties.
If you are a California resident and would like to make such a request, please contact us using the details below.
If you are under 18, reside in California, and have a registered account with our services, you may request removal of unwanted data that you publicly post on the website. Please contact us and include the email address associated with your account and a statement that you reside in California.
We will take steps to ensure the data is not publicly displayed, but it may not be completely or comprehensively removed from all systems, such as backups.
If you are a California resident, we may be required to provide additional information about the categories of personal information we collect, use and disclose.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address and account name. | Yes |
| B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history and financial information. | Yes |
| C. Protected classification characteristics under California or federal law | Gender and date of birth. | Yes |
| D. Commercial information | Transaction information, purchase history, financial details and payment information. | Yes |
| E. Biometric information | Fingerprints and voiceprints. | No |
| F. Internet or other similar network activity | Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems and advertisements. | Yes |
| G. Geolocation data | Device location. | Yes |
| H. Audio, electronic, visual, thermal, olfactory or similar information | Images and audio, video or call recordings created in connection with our business activities. | No |
| I. Professional or employment-related information | Business contact details, job title, work history and professional qualifications if you apply for a job with us. | No |
| J. Education information | Student records and directory information. | No |
| K. Inferences drawn from other personal information | Inferences drawn from collected personal information to create a profile or summary about an individual’s preferences and characteristics. | Yes |
We use and share personal information as described in this privacy notice, including through cookies, pixels, payment processors, subscription-management providers, website hosting, analytics, customer support and marketing tools.
We do not sell personal information in the ordinary meaning of the word “sell”. We may use cookies or similar technologies that could be considered sharing personal information for advertising purposes under some privacy laws. Please see our Cookie Policy for more information.
Depending on the circumstances and applicable law, California residents may have rights to request access, correction, deletion, information about disclosure, and to opt out of certain sharing or selling of personal information.
We will not discriminate against you for exercising your privacy rights.
Before responding to a privacy request, we may need to verify your identity or authority to make the request. We will use information provided in the request only for verification and security purposes.
You may designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent if they do not provide proof that they have been validly authorised to act on your behalf.
In short: Yes. We may update this notice as necessary to stay compliant with relevant laws and reflect changes to our services.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is accessible.
If we make material changes, we may notify you by prominently posting a notice on our website or by contacting you directly.
We encourage you to review this privacy notice regularly to stay informed about how we protect your information.
If you have questions or comments about this notice, you may contact us by email or post:
Tom Shepherd School of Watercolour Ltd
Woodlands
Upper Thornton
Milford Haven
Pembrokeshire
SA73 3UF
United Kingdom
Email: support@schoolofwatercolour.co.uk
Depending on the laws that apply where you live, you may have the right to request access to the personal information we collect from you, request that we correct or update it, or request that we delete it.
To request access, correction, update or deletion of your personal information, please contact us at support@schoolofwatercolour.co.uk or use our contact page at https://schoolofwatercolour.co.uk/pages/contact.
